Refund policy
Return & Refund Policy
Effective Date: September 5, 2026
At CloudPour Beauty, we want you to feel confident about every purchase. We understand that beauty and personal-care products sometimes may not meet your expectations, or an order may arrive damaged, defective, leaking, incomplete, or different from what you ordered.
This Return & Refund Policy explains the standards we use to determine return eligibility and the procedures for refunds, replacements, and exchanges.
1. 30-Day Return Period
CloudPour Beauty accepts eligible return requests within 30 days from the date your order is delivered.
For a standard return, merchandise should generally:
Be unused and in its original condition.
Remain unopened when required for hygiene or sanitary reasons.
Have original hygiene seals, safety seals, tags, and labels intact where applicable.
Include original packaging and all components or accessories supplied with the product.
Be free from contamination, alteration, misuse, or customer-caused damage.
Be accompanied by an order number, receipt, or other acceptable proof of purchase.
Please inspect your merchandise promptly after delivery.
2. How to Request a Return
Before sending any product back, email lindleymendenhalllo@gmail.com to request return authorization.
Please provide:
Your full name.
Your order number.
The product you want to return.
The reason for your request.
Photographs when reporting damage, leakage, defects, incorrect merchandise, or another product-related problem.
After reviewing the request, CloudPour Beauty will provide return instructions for eligible merchandise.
Please do not ship products back without receiving authorization. Unauthorized returns may not be accepted or processed.
3. Unopened Beauty Products
Eligible unopened beauty and personal-care products may generally be returned during the 30-day return period if they remain in their original condition.
Where applicable, packaging and protective seals should remain intact.
This requirement helps us maintain appropriate hygiene and product-quality standards for merchandise intended for personal use.
4. Opened or Used Cosmetics and Personal-Care Products
Due to health and hygiene considerations, beauty, cosmetic, skincare, grooming, and personal-care merchandise that has been opened or used may not qualify for an ordinary change-of-mind return when the product cannot reasonably and safely be resold.
This may include products that have been:
Applied to the skin, hair, face, or body.
Sampled or substantially tested.
Opened after being supplied with a hygiene seal.
Contaminated after delivery.
Partially consumed.
This restriction does not prevent you from reporting a legitimate defect, shipping damage, leakage, contamination upon delivery, or an incorrect product.
5. Personal Preference and Expected Results
Beauty products can perform differently depending on individual preferences and characteristics.
A difference in personal preference regarding scent, texture, shade, finish, appearance, or similar subjective characteristics does not necessarily mean the merchandise is defective.
Likewise, individual cosmetic or skincare results may vary.
If the product remains unopened and otherwise eligible, you may still request a standard return within the applicable return period.
6. Change-of-Mind Returns
If the correct merchandise was delivered but you decide you no longer want it, an eligible return may be requested within 30 days.
For change-of-mind returns:
All applicable return conditions must be satisfied.
The customer generally pays return shipping costs.
Original shipping and delivery charges are generally non-refundable.
We encourage customers to review available product descriptions, ingredients, quantities, shades, sizes, and other specifications before ordering.
7. Damaged, Broken, or Leaking Products
Please examine your order shortly after delivery.
If a product arrives broken, cracked, crushed, leaking, torn, or otherwise damaged, contact lindleymendenhalllo@gmail.com promptly.
Your message should include:
Your order number.
A brief description of the problem.
Clear photographs of the affected product.
Photographs showing any leakage or breakage.
Photographs of the shipping package and internal packaging when relevant.
Please retain the merchandise and packaging while we evaluate the issue unless doing so would create a reasonable safety concern.
8. Defective Merchandise
If you believe a product has a manufacturing defect, discontinue use and contact CloudPour Beauty.
We may request photographs, videos, packaging information, product labels, batch information where available, or other reasonable details needed to evaluate the concern.
Please do not substantially modify, repair, or intentionally dispose of the product before our review unless retaining it would be unsafe.
If a qualifying defect is confirmed and we require a return, CloudPour Beauty will cover reasonable authorized return shipping expenses.
9. Reactions or Safety Concerns
If you experience an unexpected reaction or believe a product may present a safety concern, discontinue use.
Customers should review available ingredient information and product instructions before use, particularly when they have known sensitivities to specific ingredients.
Seek appropriate medical attention when necessary.
You may also contact CloudPour Beauty with your order information and details about the product so that we can review the matter under the applicable circumstances.
10. Wrong Product or Variation
If you receive merchandise that does not match your order confirmation, please contact us before substantially opening or using it.
This may include receiving an incorrect:
Product.
Shade.
Size.
Scent.
Quantity.
Formula or variation.
Once the fulfillment error is verified, we may provide the correct merchandise, arrange a replacement, issue an eligible refund, or offer another appropriate resolution.
If we require the incorrect product to be returned, CloudPour Beauty will cover reasonable authorized return shipping expenses.
11. Missing Merchandise
If your package arrives but one or more purchased products are missing, notify us promptly.
Please provide your order number and identify the missing merchandise. We may request photographs of the package, shipping label, and contents received.
After verifying the issue, we may send the missing merchandise, provide a replacement, or issue an eligible refund.
12. Non-Returnable Items
Subject to applicable law, ordinary preference-based returns may not be available for:
Used cosmetics or skincare products.
Opened hygiene-sensitive merchandise that cannot safely be resold.
Products with broken hygiene or safety seals where those seals are relevant to safe resale.
Partially consumed products.
Personalized or customized merchandise.
Gift cards.
Products damaged through improper use, storage, or customer modification.
Merchandise clearly identified as Final Sale or non-returnable before purchase, where legally permitted.
These restrictions do not automatically exclude claims involving merchandise that was damaged, defective, contaminated, or incorrectly supplied at delivery.
13. Sale and Promotional Items
Unless different conditions were clearly disclosed before purchase, eligible merchandise purchased during a promotion or with a discount remains subject to this Return & Refund Policy.
Products clearly identified as Final Sale before checkout may be excluded from preference-based returns where permitted by applicable law.
14. Exchanges and Replacements
If you would like another eligible shade, size, variation, or product, please contact us to determine whether an exchange is available.
Exchange requests depend on current inventory.
When a direct exchange cannot be completed, you may return qualifying merchandise for an approved refund and place a separate order for your preferred product.
For verified defects, shipping damage, or fulfillment errors, we may offer a replacement directly when appropriate.
15. Packaging an Approved Return
Once your return has been authorized, package the merchandise securely according to the instructions provided by CloudPour Beauty.
Products that could leak or break should be appropriately protected during transportation.
Include all applicable packaging, accessories, components, and promotional items required as part of the authorized return.
When return shipping is the customer's responsibility, we recommend using a trackable shipping method and retaining proof of shipment until the return has been completed.
16. Return Inspection
After receiving an authorized return, CloudPour Beauty will inspect the merchandise before final refund approval.
Our evaluation may consider:
Product identity.
Evidence of use or opening.
Condition of applicable seals.
Packaging condition.
Missing components or accessories.
Customer-caused damage or contamination.
Compliance with the 30-day return period.
You will be notified after the return has been evaluated.
17. Refund Method
Once an eligible return has been approved, the refund will generally be issued to the original payment method used for the purchase.
After CloudPour Beauty submits the refund, your bank, credit card issuer, or payment provider may require additional time to post the credit to your account.
Financial institution processing times are outside our direct control.
18. Return Shipping Costs
For an eligible return resulting from a change of mind, shade preference, scent preference, or another customer-choice reason:
The customer generally pays return shipping.
Original shipping or delivery fees are generally non-refundable.
When a qualifying return results from verified shipping damage, a product defect, or a fulfillment error by CloudPour Beauty, reasonable authorized return shipping expenses will be handled by us.
19. Order Cancellations
If you need to cancel or modify an order, contact lindleymendenhalllo@gmail.com as soon as possible after placing it.
We will make reasonable efforts to accommodate the request before fulfillment progresses.
Once an order has been processed, packed, or transferred to a shipping carrier, cancellation or modification may no longer be possible.
Eligible merchandise may instead be returned after delivery according to this policy.
20. Consumer Rights
This Return & Refund Policy describes CloudPour Beauty's standard procedures and does not waive, restrict, or eliminate consumer rights or remedies that cannot legally be waived under applicable United States federal, state, or local law.
Where mandatory consumer protection requirements provide additional or different rights, those requirements will take precedence.
21. Contact CloudPour Beauty
For assistance with a return, refund, exchange, damaged shipment, defective product, missing merchandise, or incorrect order, please contact:
CloudPour Beauty
Address: 4419 W Cheyenne Dr, Fayetteville, AR 72704, United States
Phone: +1 (417) 456-0689
Email: lindleymendenhalllo@gmail.com
When contacting us regarding an existing purchase, please include your order number and the email address associated with the order so we can assist you efficiently.